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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jonathan Hicks

Jonathan Hicks

November 13, 2024

5  out of  5
rating by Jonathan Hicks
"Had some policy questions and was able to get a quick and helpful response. I had a busy afternoon so I was able to communicate conveniently through text messaging and Ashlee followed through promptly with emailing me the additional information to assure me I was making the right decisions."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Robert Klein

November 13, 2024

5  out of  5
rating by Robert Klein
"Excellent service!"
We responded:
"Thank you Robert! Please share with your lives ones over Thanksgiving and beyond!"
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Michael

November 12, 2024

5  out of  5
rating by Michael
"Bryan was my representative and he was efficient, and very helpful at every step."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Steven “ShadowMan”

November 12, 2024

5  out of  5
rating by Steven “ShadowMan”
"Quick response, professional and courteous. Answered my questions and updated me about my policy without asking. 5 ⭐"
We responded:
"Shawdow- Thank you very much for the review! We appreciate you as our policy holder!"
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ErikwithaK

November 11, 2024

5  out of  5
rating by ErikwithaK
"Working with Duncan Peters from Dane Donaldson’s State Farm office was a pleasure. He helped me understand everything so that I could select the right coverage for me and my family. Well done!"
We responded:
"Erik with a K thank you very much for your review and letting me know how nice it was working with Duncan. Our goal is to give you a professional resource for all your insurance and financial service needs!"
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Emily Fagan-Zirm

November 8, 2024

5  out of  5
rating by Emily Fagan-Zirm
"I have been very impressed by the prompt responses and through descriptions Duncan provided while I was getting new insurance. I was shopping around and Duncan was the most helpful and timely to work with. So far very impressed!!"
We responded:
"Emily- Thank you very much for the review! Duncan takes great care of our new policy holders as they make their way to our agency! We look forward to serving you for a very long time!"
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Jodie Dodd

November 5, 2024

5  out of  5
rating by Jodie Dodd
"Great team at State Farm! Ashlee and Sonja have been awesome, very helpful!"
We responded:
"Jodie- Thank you very much! We strive to be here for all your insurance and financial needs!"
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Jason Ashburn

October 30, 2024

5  out of  5
rating by Jason Ashburn
"Ashlee is always so helpful and pleasant!"
We responded:
"Jason we will let Ashlee know what you said! Thank you for the kind words! Have a great day!"
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Peggy Costic

October 30, 2024

5  out of  5
rating by Peggy Costic
"We have had nothing but good experiences with State Farm and their employee. Ashlee Novak has always been very helpful and efficient. Nice to know we have an insurance company we can rely on. Thanks State Farm, Elegant Ice LLC"
We responded:
"Peggy- Its our pleasure being your agency to help you make life go right!"
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Kristin Dodson

October 25, 2024

5  out of  5
rating by Kristin Dodson
"I switched to Dane after my SF agent retired. I didn't want to be just handed off to another agent, and I knew Dane personally. I have worked with Ashlee in the office and she is always quick to respond to questions. We have multiple vehicle/RV/boat policies and they make managing everything easy."
We responded:
"Thanks Kristin- We strive to be your agent of choice for many years to come!"
Profile photo of Brad Dykes

Brad Dykes

October 24, 2024

5  out of  5
rating by Brad Dykes
"Dane and his agency are fantastic. They care about their clients and really focus on the coverage that you and your family needs."
We responded:
"Thank you Bradly We're so glad to have you insured with our agency!"
Profile photo of Delaney Hancock

Delaney Hancock

October 23, 2024

5  out of  5
rating by Delaney Hancock
"Dane and Sonja were very kind and helpful. They responded immediately when I needed assistance filing a claim and made the process simple and easy!"
We responded:
"Thank you very much Delaney for your review of the agency! Sonja does a wonderful job! We're look forward to serving you for years to come!"
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Karen Pawlicki

October 17, 2024

5  out of  5
rating by Karen Pawlicki
"Diane is super experienced and helpful. She draws from both personal and professional experience to really give the benefit of information so you can make the right decision for yourself and loved ones. Great experience working with her!"
We responded:
"Karen- Thank you for the review! We'll make sure we pass this on to Diane! Please don't keep us a secret!"
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Lisa Dunlap

October 17, 2024

5  out of  5
rating by Lisa Dunlap
"Very quick to respond."
We responded:
"Lisa- We strive to meet you where you are at! We hope to be your first and best choice for all the products and services you need!"
Profile photo of Mark Fabian

Mark Fabian

October 16, 2024

5  out of  5
rating by Mark Fabian
"We have been with Donaldson Insurance for close to 10 years and they have been exceptional. There were multiple occasions where we needed them instantly and they were always there to help & always exceeded expectations!!"
We responded:
"Mark- We are happy to have your family with ours! We appreciate the review!"
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Mike Giaco

October 14, 2024

5  out of  5
rating by Mike Giaco
"Very responsive especially when it’s an emergency!"
We responded:
"Mike- Thank you for the review! We sincerely appreciate your business!"
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Audra Gruber

October 10, 2024

5  out of  5
rating by Audra Gruber
"I can't recommend Ashley Novak at State Farm enough! She is phenomenal—always responsive, no matter the time, and handles everything with diligence. As a small business owner, it's a relief knowing that calling my insurance company won't be stressful and that they will handle everything. The prices are the best around, and the service is fast. I tell everyone to go to this location. Thank you, Ashley, for always being on top of things and making everything so easy! You are appreciated!"
We responded:
"Audra- THANK YOU! I will make sure Ashlee knows what you've said! Please share with us with your loved ones and friends!"
Profile photo of Carol Gileot

Carol Gileot

October 10, 2024

5  out of  5
rating by Carol Gileot
"If you are looking for a top notch Insurance Agency, then look no farther than Dane Donaldson. I am so very pleased with the service at Dane Donaldson State Farm Insurance Agency. We have been State Farm customers for 36 years and the last 15 years have been with the Dane Donaldson agency. Ashlee is the best and is always so quick to answer my questions with expertise and assurance. Highly recommend!"
We responded:
"Carol- Thank you very much for the honest and positive feedback! Ashlee does such a wonderful job with our policy holders! "
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Rob White

October 8, 2024

5  out of  5
rating by Rob White
"Dane Donaldson and his professional staff are always on top of things."
We responded:
"Rob- we truly appreciate you and your faith you have in us! It's so great to see your business grow! We're here for you!"
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Victoria Gabel

October 7, 2024

5  out of  5
rating by Victoria Gabel
"They are all very friendly and helpful Ashlee was a big help to me today!! All my questions are always answered thankyou for the job you all do!!"
We responded:
"Victoria- We love Ashlee, thank you for the review! We'll work hard to make sure we keep doing our very best for you."
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Pamela Barton

October 5, 2024

5  out of  5
rating by Pamela Barton
"Great coverage for a great price. Superior customer service, very responsive."
We responded:
"Pamela, we're pleased to hear you found great coverage at a great price with superior customer service! Providing top-notch service and value to our customers is our priority. Thank you for recognizing our efforts. We're here for all your insurance needs whenever you need us! - Dane Donaldson - State Farm Insurance Agent, Strongsville, OHIO"
Profile photo of Scott Taylor

Scott Taylor

October 2, 2024

5  out of  5
rating by Scott Taylor
"Ashlee responded very quickly to what I needed. It's appreciated."
We responded:
"Scott- Thank you very much for the review! We strive to be your first and best choice for all the products and services we offer. Dane "
Profile photo of Natalie Fetzer

Natalie Fetzer

September 27, 2024

5  out of  5
rating by Natalie Fetzer
"Ashley is a gem! She's there for me and Very helpful when I need help I've been with State Farm many years they're good people"
We responded:
"Natalie- Thank you so much. Ashlee does such a great job! "
Profile photo of BILL HECHT

BILL HECHT

September 26, 2024

5  out of  5
rating by BILL HECHT
"Danes staff is awesome, especially Sonja always helping and great suggestions on my insurance needs"
We responded:
"Bill- We love having you! Glad Sonja and the team takes great care of your needs."
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andrew berman

September 25, 2024

5  out of  5
rating by andrew berman
"Very responsive. Knowledgable. Always a pleasure to work with."
We responded:
"Dr. Berman- We appreciate you and look forward to serving you long into the future."